grand_monarque28, La réception at Best Western Grand Monarque, responded to this review Dear Sir, Our team thank you for your two nights stay spent among us. Best Western Premier Grand Monarque Hotel & Spa is located at 22 Place Des Epars, 0.5 km from the centre of Chartres. See 1,394 traveller reviews, 483 candid photos, and great deals for Best Western Grand Monarque, ranked #2 of 26 hotels in Chartres and rated 4.5 of 5 at Tripadvisor. Our team remain at your entire disposal for further information you may need Best regards La réception, Dear Sir, We thank you very much for your short stay in our sweet home. When I did go into the main restaurant it was really superb; everything about it - the service, the food the wines etc. We had champagne then a Chablis. Of course, we remember you. The room was excellent; we both slept like logs in the very comfortable room. It's quirky and a bit of a maze, but this really adds to the fun of it! We had a lovely stay at this well situated hotel. Best regards La réception, DudeWolsey, Kingston upon Thames, United Kingdom, Dear Sir, We thank you very much for sharing this nice comment with the web users, for your fidelity and for sharing you stay with us in Le Grand Monarque. The light show in this area is a must-see at this period of the year, we're happy for you that you had the chance to enjoyed it ! And I've never had such a large creme brûlée I couldn't finish it. Looking foward to welcoming you again Best regards La réception, Grand bedrooms with high ceilings with umpteen useless pillows none of them down. A bargain. Would stay again. The one-star Les Georges is also on the premises and definitely worth a visit. Everyone that we spoke to were friendly and very helpful. grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this review Dear Sir, Thank you very much for this very kind comment that you shared with the web users. Highly recommend this hotel! We hope that you enjoyed your meal :) Our whole team thank you very much for choosing Le Grand Monarque and wish you a very nice day Best regards La réception. But, unlike some establishments of similar vintage, it's been kept right up to date in terms of decor and facilities. Solution - stay inside and have another cocktail before a great dinner! Our whole team thank you so much again and still remains at your disposal. The hotel staff is very friendly and helpful, the food is very good and there is a large front patio where you can have drinks and watch the activity in the plaza. *****, grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this review Dear Madam, Dear Sir, We thank you very much for sharing this nice comment with the web users and also for sharing your stay in Chartres with us in Le Grand Monarque. grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this review Dear Madam, Thank you for your stay and for taking the time to share your experience with the web-users. Breakfast was typical of a European continental. Come and experience our hotel near the major tourist attractions. We usually advise clients to book it in advance in order to be sure to get a place in our private parking (because of a limited number of places). The hotel is an old building with traditional decor and great sized rooms. There is a lot of good things to say about the hotel; good location, nice rooms, friendly people, free valet parking (pretty rare), and close to the major attractions of Chartres. Pendant votre séjour, laissez-vous porter par la Magie de, Venez découvrir la recette de notre Pâté de Chartres avec notre Chef Romain, Le Mercredi 28 Octobre sur réservation au 02.37.18.15.15, le jeudi 08 octobre 2020, Inauguration du Chai Deau dans la cave du Grand Monarque, 45 € par personne, soirée limitée à 20 personnes.Réservation par mail à bertra, Sooin et technique Eksperience par la marque. Plus que de simples employés, une famille: plus de 100 personnes sont prêtes à satisfaire le moindre de vos désirs. The standard room was well-appointed with an exceptionally large bathroom. We're really disappointed about your feedback, we wish we could have managed to respond to your expectations again. It takes time but be sure that (as you've noticed it) we aim at accommodating each stay the best way possible. It exceeded them in parts. Rooms were very comfortable. A great experience. It is a quick walk to the cathedral and close to all the shopping and flower market of this lovely city. The rooms were large and extremely well appointed - with modern amenities throughout. Upon our arrival, we enjoyed dinner at La Cour, one of the restaurants in the hotel. Moreover, all our rooms are different one from the other and we hope that you will come back to try again the experience. Be sure that it is a pleasure for our team to welcome our clients and it is in no case forced, we are dissapointed that you had this feeling. The prices were reasonable and the food was really good - fresh ingredients and well prepared. The breakfast the next morning was lovely, the croissants were the best I have ever had. Watch out the same problem is now occuriring at BW in hotel rive droite & spaLourdes. Parking is a little distance from the hotel but valet parking is available. We're very glad you consider our establishment this way, we all aim at making our guests feel like at home. The bed was one of the most comfortable I ever slept in. They parked our car for us in their lot down the the street. We loved our last hotel!! We spent one night here en route south. Very varied choice at breakfast and good value for money didn't eat in the restaurant as it was fully booked while we were there negative very poor quality of wine in lounge bar. Ideal place to stay in the city center. We invite you if you need for information to reach our reception team so that everything could be clear However regarding the breakfast, as mentionned it was not included in the price of your night. Our sweet home is now also yours, we're deeply happy that you felt such confortable and at ease for your common anniversary. I stayed here for 9 nights over a 10 night period (went away so stayed elsewhere for one night. We just returned from a 3-night stay I. Chartres at the Grand Monarque and can, without a doubt, that proved to be our favorite hotel...ever. Unavailability of staff at critical times (ie pick up car) was a cause of concern. Hoping to see you back, best regards. It allows for most of the clients to enjoy the access during their stay, we are sorry that it wasn't your case. Very special hotel - expensive but worth it! Would love to come back sometime and try out The Michelin recommend restaurant. It was quiet and clean. If the budget fits, this is an excellent hotel choice. - It's probably the first time I have ever walked into a room and thought "Wow - this place is amazing" Beautifully decorated, airy, spacious, very comfortable, luxurious. I think Best Westerns in America could use a little lesson ;), grand_monarque28, La réception at Best Western Grand Monarque, responded to this review Dear Madam, Dear Sir, What a positiv feedback ! Before entering the main street again, there is a parking place for taxies on your right and you can park your car there to rush into the hotel (30m) and make your check-in. The room was a decent size and in the bathroom everything worked and sufficient toiletries provided. The children played in the fountains at night and there was a lovely fun but relaxed feel to the place. We understand that the rate you booked seemed to include it and be sure that this information will be shared with Best Western Proprety. Chartres was therefore a long and late drive - yet despite arriving after 11pm nothing was too much trouble. The food arrived within 15 mins and the food was adequate. We will share your return with our whole team. Your business is very important to us and we value your feedback. Free WiFi is provided and paid public parking is available in front of the hotel. Decent aircon. The double pane windows did an amazing job of blocking out traffic noise. Therefore, we decided to book a higher category on our way back home and were very lucky to be upgraded into a suite which was simply marvellous! A Very COVID-19 awareness throughout the hotel. Best Western Premier Grand Monarque Hotel & Spa Hotel in Chartres Located in Chartres city center, this elegant hotel offers an 2625 ft² spa with sauna, hammam and spa lounge for people aged 16 years old and above. | Best Western Rewards. Wish you a very nice evening Best regards La réception. And indeed, our 850 m2 of relaxing spaces at the Spa are usually very appreciated :) The access being proposed to our guests of the hotel at 15 euros per day instead of 50 euros ! On site fitness and also swimming pool with sauna etc, but an extra charge for this ! The staff were unfailingly helpful, and everyone offered generous support when our car refused to start the following morning. djmmyv, Bishops Stortford, United Kingdom, Good afternoon, Thank you so much for your kind return. Hoping to see you again soon. Our whole team is at your entire disposal for any information you may require. We're looking foward to welcoming you again in our sweet home Have a lovely day Best regards La réception. However, don't be put off by the central square location, the medieval center is a few yeards away. Indeed, for a next stay we advise you to book the gastronomic restaurant 1-2 or even 3 weeks before your arrival date because this is our peak season and especially during the week-end, the restaurant is really requested. Lovely rooms,very helpful & friendly staff,delicious food & breakfast. Best Western Grand Monarque. It is advised to book in advance a place in our private parking (10 euros per night), otherwise our front fesk team will advise you about facilities in town for parking (public underground one available just in front of the hotel). Looking forward to welcoming you again :) Best regards La réception, Dear Madam, Dear Sir, Thank you very much for sharing your experience of Le Grand Monarque with the web-users. Chartres Cathedral is minutes away. Lovely boutique hotel. Our room was at the side so was fairly quiet, I'd imagine some of the rooms at the front might be a bit noisier, especially if there are events on in the square opposite. We're looking foward to welcoming you back in Le Grand Monarque. I used this beautiful hotel a lot in the past on business, and this time I visited while in Chartres for a short holiday with my teenage son. We chose to eat in the Brasserie which was a delightful room. You will also need to remove your luggage at this point (in the street) as the car park is a bit of a walk from the hotel. Best Western Premier Grand Monarque Hotel & Spa is located at 22 Place Des Epars, 0.5 km from the centre of Chartres. We're looking foward to welcoming you back in Le Grand Monarque. We arrived mid afternoon to find our room was not ready for 30 minutes, so we parked our car( very secure) and grabbed a snack in the bar. We hope that you felt like at home and we are very glad that you've been sensitive to the atmosphere of our establishment. The check-in process was painless and the hotel itself is smart and all the staff were very polite and knowledgeable, advising us on things to do, sights o see, places to eat, etc. That would be with pleasure that we would welcome you again if your road would cross our beautiful city again. grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this review Dear Madam, Dear Sir, All the Grand Monarque team thank you for your fidelity and for sharing with us your stay again. The bar is cosy and the breakfast offers a wide variety of lovely food, even inlcuding home-made jams. We appreciate your loyalty to our brand. We hope to welcome you again Have a very nice day Best regards La réception, grand_monarque28, Réceptionniste de Best Western Grand Monarque, a répondu à cet avis Dear Madam, Dear Sir, First of all we would like to thank you for your confidence and for choosing Le Grand Monarque for your stay in the beautiful city of Chartres. Our friends loved their room too. It was the most scrumptious bed we have had in a long while, reminding us of New York luxury. So book that early if you're staying on a holiday; not many restaurants will be open. We hope that we will welcome you back very soon Do not forget to book your place in our private parking while booking your room for your next stay so that we could guarantee you one available for your coming :) Our team totaly remains at your disposal and wish you a beautiful week-end Best regards La réception. We're very happy to know that your first experience in Le Grand Monarque was positiv and that you keep a great memory of your overnight family stay. positive excellent hotel with wonderful, helpful staff. And we are glad that you enjoy all the points of your travel. Staff is among the most attentive and friendly you can find in France ??. Shame on you hotel monarch, grand_monarque28, Réceptionniste at Best Western Grand Monarque, responded to this review Dear Madam, We thank you for your confidence for Le Grand Monarque. Thanks also for sharing your experience with the web users. Yours sincerely, Dear Sir, What a pleasant feedback ! grand_monarque28, La réception at Best Western Grand Monarque, responded to this review Dear Madam, We thank you very much for your stay and for taking the time to share you experience with the web users. If so, we really apologize and remind you that we are at your entire disposal 24 hours a day. Be sure that your satisfaction is our priority and that's why 2 cups of champagne were offered following your diner. We hope that next time your road will cross our beautiful city of Chartres you will come back to Le Grand Monarque. Book Chartres Best Western Premier hotels and get the lowest price guranteed by Trip.com! As it is written on the website we can arrange the room with twin beds and a sofa bed, but regarding your booking, you didn't requested that and at your arrival the receptionnist couldn't do that because she was all alone at the front desk that's why you had a large bed and a sofa bed in your room. Moreover, your Suite was cleaned up and ready at your arrival (around 14h00), we've done our best so that you could have your room as soon as possible (check-in time usualy from 16h00, time at we guarantee our rooms ready). This is a classic hotel in the classic style in the heart of Chartres, a historical city some 90 k from Paris. Nice cosy bar with generous pour on the drinks, though a bit pricey. We notice that you had a very pleasant stay and we are very glad that you enjoyed your experience here in Chartres. Fabulous hotel and within easy walking distance to all attractions and amenities - even in crutches! It might be easier to clean but walking on it at night is not the best feeling and it looks a bit cheap. This is usually very appreciated by our clients :) Our team remain at your entire disposal and wish you a lovely week-end Best regards La réception. We would definitely stay here again and recommend it. Money well spent - value for every cent. It was mind blowing, moving and one of the most beautiful things we have ever seen. The room was large with a king sized bed - unusual to find in Europe in this price range. We wish you a lovely day Best regards La réception. Best regards La réception, Dear Madam, Dear Sir, It will be a pleasure for our team to welcome you again at the Grand Monarque. The lady on reception took some time to explain about the town and the lumiere that happens every night. Chartres is a lovely town worth a visit. If you happen to bring your car here, they have a space for unloading on the side street next to the hotel, and will swiftly park it away for you. Luckily we found a bistro nearby that was very nice to us. It is deservedly one of the top hotels in Chartes. We were able to book into the secure car park although space is limited - well worth it, very secure. We weren't aware that we had to book car parking in advance (does anyone arrive in Chartres WITHOUT needing car parking??) A short walk (10 minutes) from the train station. We look forward to welcoming you back very soon! The staff was courteous and helpful -- all in all a surprisingly nice stay.